WHU Technology

A couple of days ago we were trouble shooting remote desktop for our client.  We could not figure out why we would get disconnected once we have entered in the username and password.  We were able to access her system when we used webex, logmein, and pcanywhere with no problem.  But when we use Windows Remote Desktop either get disconnected right away or get a “connection was ended because of network error.”

Here are the specs of the system:
Dell Precision T3400
Intel Core 2 Duo 2.80 GHz
nVidia NVS 290 256MB
250 GB Hard Drive

 We would log into their Windows 2003 Server then to their Windows XP workstation.  Seems easy enough.  We have checked all settings for remote desktop on both the Server and Workstation.  These settings are exactly what is needed. 

So then we tried to login again and still get kicked out.  We remember reading somewhere online that this may be caused by an nVidia Video Driver.  After 3-4 hours of troubleshooting this system, we went to nVidia’s website and looked up the date of their driver and compared it to the Workstations driver, the workstation driver is older.  Therefore, we updated the driver and rebooted the system and remote desktop from the server to the workstation, and BAM worked perfectly.

So here are the steps you will fix this issue:

1. Download the nVidia Driver from their website, and save

2. Run the file you just saved

3.  This should automatically update your driver

4. Reboot your Workstation

5. and Try Remote desktop again

Description:
If you are not an administrator and try to use the Remote Desktop Connection tool, you may receive the following error message:

The local policy of this system does not permit you to logon interactively.

Cause:
This issue occurs because the user account is not a member of the local Remote Desktop Users group.

More Information:
Remote Desktopa function included with Windows XP Professional, enables you to connect to your computer across the Internet from virtually any computer, Pocket PC, or smartphone.

Resolution:
To resolve this issue, add allowed users to the Remote Desktop Users list:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System, and then on the Remote tab, click Select Remote Users.
3. Click Add type in the user account name, and then click OK.

If you are adding more than one user name, use a semicolon to separate the names.
Note: Adding users to the Remote Desktop Group requires that you are logged on through an administrator account.

Also, make sure that the Remote Desktop Users group has sufficient permissions to log on through Terminal Services. To do this, follow these steps:
1. Click Start, click Run, type secpol.msc, and then click OK.
2. Expand Local Policies, and then click User Rights Assignment.
3. In the right pane, double-click Allow logon through Terminal Services. Make sure that the Remote Desktop Users group is listed.
4. Click OK.
5. In the right pane, double-click Deny logon through Terminal Services. Make sure that the Remote Desktop Users group is not listed, and then click OK.
6. Close the Local Security Settings snap-in.

Affected OS:
Microsoft Windows Xp Professional SP2

Affected Aplication:
None

Severity: Medium

Reboot: No

Reference:
http://support.microsoft.com/kb/289289/en-us?spid=1173&sid=1220